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LATEST NEWS


LIVI is live! See below for more information.

STOPTOBER - Click here for details.

FLU VACCINE APPOINTMENTS ARE NOW AVAILABLE FOR ALL ELIGIBLE ADULTS.  Call or visit to book your appointment.

FEAR OF FLYING - click on the link to download more information. - FEAR OF FLYING

Online Appointment booking now includes BLOOD TESTS and INR BLOOD TESTS.

Patient Participation Group AGM see details under 'Patient Group' link

Shipping Medicals

For further details please see our link below.  Click here for booking enquiry form.

New Online Link To Cancel Appointments

Please click HERE to cancel your appointment. 

Requesting Sick Certificates

Please note you can request a fit note or sick certificate via a telephone request or using eConsult - you do not necessarily need to see the doctor.

Patient Check-In

Please use the Patient Check-In Screen in the waiting room to check in for your appointment.

New Service

New service for Minor Eye Problems - for more information click here.

Online Consultations

You are able to consult with the surgery online, avoiding telephone calls, delays in getting an appointment and ensuring a prompt response.  To access click on the link below for eConsult.

Out of Hours

For urgent medical problems when the surgery is closed you can call NHS 111 for free on 111. They will signpost you to where you can get help from, or book you an out of hours appointment.

Extended Opening Hours

We are open on Monday evenings from 6.30 pm until 8.00 pm and Wednesday mornings from 7.00 am to 8.00 am.  Please note these appointments are for patients who are unable to attend during our normal opening hours.

Text Messaging

Missed appointments increase waiting times for all our patients. To help improve our patient services, we can send you a FREE text reminderbefore your appointment. Should you no longer need your appointment, early cancellation will enable us to provide care to another patient. It couldn't be easier to register - simply provide your mobile phone number, and a day or so before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone. Sign up now and never miss another appointment!

Access to Medical Record

Making an Access Request

Please read the following carefully before sending your request.

Access- Data Subject

The Data Protection Act 1998 (Section 7) specifies the rights of access of the Data Subject.

All requests for access must be in writing on a Data Access form which is provided below.

The form must be fully completed.

A response will be provided as soon as possible, and in any event within one month.  Where an applications is declined, a reason will be given.  In some circumstances, some parts of your record may be withheld.

Provision of Information to Third Parties

The practice may share your personal information with other NHS organisations where this is appropriate for your healthcare.

In other circumstances we may approach you for specific consent to release personal information to third parties.

Information will not normally be released to other family members without written patient consent.

In some circumstances there are statutory or ethical obligations to disclose information to others (such as public health issues) which may not require your consent, however you may be consulted about these in advance.

All staff have access to your medical and personal details which is required in relation to their roles, and have completed confidentiality agreements.

Complaints

These must be in writing and addressed to the Practice Manager.

Where the complaint is by a third party, and the complaint or enquiry related to someone else, the written consent of the Data Subject is required.  Where this is not possible full justification must be given.

Terms Used
Data Controller

This is the controller of the data and the system, as defined in the Act.  In this case the Controller is Saltash Health Centre.

Data Subject

This is the person whose image is within the system and who has rights of access as determined under the Act.

Third Party

A person or body other than the Data Subject who requests access, or to whom an image may be provided.

Please complete the E-Request SAR and send to letters.saltashHC@nhs.net



 
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