This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

NEWS RELEASE

August 2018

In July 298 patients failed to attend their appointments resulting in over 66 hours of wasted surgery time.  Please ring and cancel your appointment if you are not able to come to the surgery, so your appointment can be used by someone else.

July 2018

Patient Information Evening - if you were unable to attend, please click here for the presentation.

Be Clear on Cancer – for more details click here.

New Musculoskeletal Physiotherapy Clinic starting soon.

June 2018

PLEASE BE AWARE THERE ARE BUILDING WORKS CURRENTLY UNDERWAY AT THE HEALTH CENTRE.  WE APOLOGISE FOR ANY INCONVENIENCE.

Online Consultations

From Wednesday 13th June you will be able to consult with the surgery online, avoiding telephone calls, delays in getting an appointment and receive a prompt response.

Out of Hours
For urgent medical problems when the surgery is closed you can call NHS 111 on 111.

Extended Opening Hours

We are open on Monday evenings from 6.30 pm until 8.00 pm and Wednesday mornings from 7.00 am to 8.00 am.  Please note these appointments are for patients who are unable to attend during our normal opening hours.

Text Messaging

Missed appointments increase waiting times for all our patients.  To help improve our patient services, we will send you a FREE reminder via text before your appointment.  Should you no longer need your appointment early cancellation will enable us to provide care to another patient.  It couldn't be easier to register - simply provide your mobile phone number and a day or so before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone.  Sign up now!  Never miss another appointment.

 

 

 

Access to Medical Record

Making an Access Request

Please read the following carefully before sending your request.

Access- Data Subject

The Data Protection Act 1998 (Section 7) specifies the rights of access of the Data Subject.

All requests for access must be in writing on a Data Access form which is provided below.

The form must be fully completed.

A response will be provided as soon as possible, and in any event within one month.  Where an applications is declined, a reason will be given.  In some circumstances, some parts of your record may be withheld.

Provision of Information to Third Parties

The practice may share your personal information with other NHS organisations where this is appropriate for your healthcare.

In other circumstances we may approach you for specific consent to release personal information to third parties.

Information will not normally be released to other family members without written patient consent.

In some circumstances there are statutory or ethical obligations to disclose information to others (such as public health issues) which may not require your consent, however you may be consulted about these in advance.

All staff have access to your medical and personal details which is required in relation to their roles, and have completed confidentiality agreements.

Complaints

These must be in writing and addressed to the Practice Manager.

Where the complaint is by a third party, and the complaint or enquiry related to someone else, the written consent of the Data Subject is required.  Where this is not possible full justification must be given.

Terms Used
Data Controller

This is the controller of the data and the system, as defined in the Act.  In this case the Controller is Saltash Health Centre.

Data Subject

This is the person whose image is within the system and who has rights of access as determined under the Act.

Third Party

A person or body other than the Data Subject who requests access, or to whom an image may be provided.

Please complete the E-Request SAR and send to letters.saltashHC@nhs.net



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website