Surgeries - By Appointment

To make an appointment please phone or call at the surgery between 8.30 am and 5:45pm Monday is generally the busiest day and arranging routine appointments on other days is usually easier. We would also request that appointments before 9am and after 5pm should be kept for those who are unable to attend during the middle part of the day.

Please use the Patient Check-in screen in the waiting room.

You may also book appointments online.  Please contact the surgery to register for this service.

Urgent Appointments

If you feel you need to be seen urgently it is better to telephone to arrange an appointment rather than drop in at the surgery. Some conditions can wait a little while, so please be patient if a doctor is not available at a time which suits you.

Extended Hours

We offer appointments between 6.30 pm and 8.00 pm on Monday evenings each week.  We also offer early morning appointments between 7.00 am and 8.00 am on Wednesdays.

Text Messaging

80% of missed appointments are due to forgetfulness or patients simply feeling better.  Missed appointments increase waiting times for all our patients.  To help improve our patient services, we will send you a FREE reminder via text before your appointment.  Should you no longer need your appointment; early cancellation will enable us to provide care to another patient.  It couldn't be easier to register - just please let us know your mobile telephone number.  Details provided will be used solely for general contact purposes and will not be passed onto third parties.  Please do not forget to inform us when your details change.

Home Visits

Home Visiting

This policy takes into consideration the rising demands on general practice and reflects our efforts to maintain safe, high quality care for all of our registered patients.

Our home visiting policy is based on RCGP guidelines. You cannot insist that a GP visits you at home.

General practice is not and has never been an emergency service. This is provided by the paramedic service, contactable on 999.  Delaying assessment, to wait for a home visit, may delay treatment and so affect long term health outcomes.

GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.

Only patients who are terminally ill or truly bed bound will normally be granted a home visit.

All other patients are expected to attend the surgery.

Patients with common problems such as abdominal pain, cough, “flu”, back pain, general malaise and those having abnormal test results are readily transportable by car either by friends, relatives or by taxi.

It is not the doctor’s responsibility to arrange transport. GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.

Benefits for patients seen at the surgery

• We have specialist non-portable medical equipment, good lighting and examination facilities with excellent allied staff to give patients a higher quality of care than can be offered at a home

• Patients are likely to be seen quicker and so treatments can be commenced sooner

Patients can have a face-to-face consultation rather than telephone consultation.

We offer assessment clinic appointments at the health centre daily which may go some way to help you to attend an appointment.

Please phone 01752 842281 and choose OPTION 3 between 8:30am and 10am unless an emergency. Home visits are really only for the housebound and seriously ill. Seeing a patient at the surgery has the advantage of better examination arrangements and treatment facilities.

We are able to see a greater number of patients at the surgery in the time it takes to do a visit so it is a much more efficient use of time. If you cannot manage the trip under your own steam there is usually someone around with a car who can help you, a taxi is an alternative.

Please give as much detail of the problem to the practice nurse or receptionist who will take your call before passing the information on to the doctor. The doctor will then decide whether a visit is necessary and make the appropriate arrangements.

Speaking to your Doctor on the Phone

If you would like to speak to your Doctor on the telephone please phone Reception on 01752 842281 and we will take your details and telephone number and the Doctor will phone you back. 

Alternatively, you can complete an Online Consultation where the doctor will get back to you before the end of the next working day.  Click Here to access.

Were your patients satisfied with eConsult?

Please contact the surgery on 01752 842281 with your name, address and contact details or use our booking enquiry form.  Appointments are 30 to 50 minutes.

The fee charged is paid during the consultation:

• ENG1 - £80.00
• ML5 - £55.00
• Drug and Alcohol screen with ENG (45 min appointment £35.00 arrangement and £72.00 lab fee) - Total £187.00
• Danish Medical & ENG1 - duration 45 minutes - £80.00 + £15.00 = £95.00
• Danish Medical - duration 30 minutes - £80.00

Please avoid exposure to loud noises for 16 hours prior to the appointment.

Please bring:

1. A discharge book, passport or other certified photographic proof of identity and a driving licence.
2. The old or current ENG1 - a new one cannot be issued without this.
3. Spectacles or contact lenses if worn, plus spares. Those who wear contact lenses should not wear them on the day of the examination as they will need to remove them while they are tested.
4. Any medications.
5. Recent letters or discharge notes which relate to medical treatment since the last medical examination.
6. A dental examination forms part of the medical and you will have needed to have visited a dentist within the last year or are advised to do so.

Should the examination require an interpreter please bring them with you. On arrival please report to reception and complete the ENG2 form. You will be given a urine pot - you will not need to produce a sample until you have seen the doctor.

We do not do wind turbine examinations - please look at the MCA website or contact Dr Gaston at St Levan Surgery.

If you are unable to attend your appointment please cancel and enable us to use the appointment for someone else.

To make it easier to cancel you can submit a cancellation request via this LINK.

Thank you