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Noticeboard

LATEST NEWS


LIVI is live! See below for more information.

STOPTOBER - Click here for details.

FLU VACCINE APPOINTMENTS ARE NOW AVAILABLE FOR ALL ELIGIBLE ADULTS.  Call or visit to book your appointment.

FEAR OF FLYING - click on the link to download more information. - FEAR OF FLYING

Online Appointment booking now includes BLOOD TESTS and INR BLOOD TESTS.

Patient Participation Group AGM see details under 'Patient Group' link

Shipping Medicals

For further details please see our link below.  Click here for booking enquiry form.

New Online Link To Cancel Appointments

Please click HERE to cancel your appointment. 

Requesting Sick Certificates

Please note you can request a fit note or sick certificate via a telephone request or using eConsult - you do not necessarily need to see the doctor.

Patient Check-In

Please use the Patient Check-In Screen in the waiting room to check in for your appointment.

New Service

New service for Minor Eye Problems - for more information click here.

Online Consultations

You are able to consult with the surgery online, avoiding telephone calls, delays in getting an appointment and ensuring a prompt response.  To access click on the link below for eConsult.

Out of Hours

For urgent medical problems when the surgery is closed you can call NHS 111 for free on 111. They will signpost you to where you can get help from, or book you an out of hours appointment.

Extended Opening Hours

We are open on Monday evenings from 6.30 pm until 8.00 pm and Wednesday mornings from 7.00 am to 8.00 am.  Please note these appointments are for patients who are unable to attend during our normal opening hours.

Text Messaging

Missed appointments increase waiting times for all our patients. To help improve our patient services, we can send you a FREE text reminderbefore your appointment. Should you no longer need your appointment, early cancellation will enable us to provide care to another patient. It couldn't be easier to register - simply provide your mobile phone number, and a day or so before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone. Sign up now and never miss another appointment!

Saltash Health Centre

Comments, complaints and suggestions

 

Our aim is to provide the highest level of care for all our patients.  We will always be willing to hear if there is any way that you think that we can improve the service we provide.

 

Making a complaint

 

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.

 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:

 

  • Within 12 months of the incident that caused the problem; or
  • Within 12 months of discovering that you have a problem.

 

The Practice Manager, Lynn Chenery, will be pleased to deal with any complaint.  She will explain the procedure to you and make sure that your concerns are dealt with promptly.  You can make your complaint:

 

In person – ask to speak to the Practice Manager

 

In writing – some complaints may be easier to explain in writing – please give as much information as you can, then send your complaint to the practice for the attention of Lynn Chenery, Practice Manager, as soon as possible.  You can use one of our Complaint forms or you may prefer to set out your complaint in your own way.

 

What we shall do

 

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible.

 

We shall acknowledge your complaint within 3 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us.  We shall then be in a position to offer you an explanation, or a meeting with the people involved.

 

When we look into your complaint, we shall aim to:

 

  • find out what happened and what went wrong
  • make it possible for you to discuss the problem with those concerned, if you would like this
  • make sure you receive an apology where appropriate
  • identify what we can do to make sure the problem doesn’t happen again

 

At the end of the investigation your complaint will be discussed with you in detail, either in person or in writing.

 

Complaining on behalf of someone else

 

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have his or her permission to do so.  A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

 

 What you can do next

 

We hope that if you have a problem you will use our practice complaints procedure.  We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice.

 

The Independent Complaints Advocacy Service (ICAS) supports people who wish to complain about the NHS.  The local address is:

 

ICAS

17 Dean Street

Liskeard

Cornwall

PL14 4AB

 

Telephone: 01579 345193

 

If you remain dissatisfied with the response to your complaint, you have the right to ask the Parliamentary and Health Service Ombudsman to review your case.  They can be contacted on 0345 015 4033

Their website address is www.ombudsman.org.uk

 

 

Help us to get it right

 

We constantly try to improve the service we offer.

 

Please let us know when you think we have done something well or if you have any suggestion as to how we can do something better.

 

 

 
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