Suggestions & Complaints
We welcome your views because our aim is to give you the highest possible standard of service, and we try to deal swiftly and thoroughly with any problems that may occur.
Our practice-based procedure for responding to patients’ complaints is designed to provide an explanation and, where appropriate, an apology. It also provides details of what we will do to put the matter right and to try to ensure it does not happen again.
If you would like to know more about this procedure, an explanatory leaflet is available from the reception desk.