Saltash Health CentreCallington Road Saltash Cornwall, PL12 6DLTel: 01752 842281
We have a Maritime and Coastguard Agency Approved Doctor qualified for ENG1 certificates - please check 'Clinics & Services' for more information.
Friends and Family Test
Have your say on the service we provide. Please complete our test by clicking on the 'Friend and Family Survey' link on the right hand side of this page
Is the doctor you regularly see different to the doctor you are actually registered with? If so, you can easily re-register with your usual doctor - just ask the Receptionist.
Test ResultsOpen for enquires Monday-Friday 10-12am & 2-5pm. In order to answer your queries more quickly we have a direct option number to obtain test results.
Out of HoursFor urgent medical problems when the surgery is closed you can call NHS 111 on 111.
Extended Opening Hours
We are open on Monday evenings from 6.30 pm until 8.00 pm and Wednesday mornings from 7.00 am to 8.00 am. Please note these appointments are for patients who are unable to attend during our normal opening hours.
Missed appointments increase waiting times for all our patients. To help improve our patient services, we will send you a FREE reminder via text before your appointment. Should you no longer need your appointment early cancellation will enable us to provide care to another patient. It couldn't be easier to register - simply provide your mobile phone number and a day or so before your next appointment you will receive a reminder detailing the date and time direct to your mobile phone. Sign up now! Never miss another appointment.
On average we process over 560 prescription requests daily - this increases dramatically during holiday times such as at Christmas. In order to help us help you, please request your prescription in plenty of time.
There are 2 types of prescription, acute and repeat.
Acute prescriptions are issued at the time you see the doctor. Usually these are given for a short treatment or when we are starting a new treatment. For a new treatment the doctor may wish to see you again to assess your progress before converting the medicine to a regular/repeat one.
Repeat prescriptions - If you are taking regular medication your doctor may decide that you can obtain a repeat prescription through the receptionist.
Please allow 2 working days for your prescription to be ready for collection at the surgery. Repeat prescriptions sent to the local pharmacy of your choice will take 3 working days to be dispensed ready for you to collect your medication. There are 4 different ways to order your medication:
Paper requests - you can call at the surgery with your prescription counterfoil to order your computerised repeat items. Alternatively you can complete a request form for any items you may need, but these items must have been prescribed previously to you and will only be issued at the doctor's discretion.
Postal request - if you find it difficult to call at the surgery to request or collect your prescription, we are happy to deal with postal requests; Please enclose a stamped, addressed envelope if you need the prescription posted back to you.
E-mail requests - you may also request the repeat items on your computerised prescription counterfoil by e-mail. Again, if you wish you can request that the prescription is sent direct to the local pharmacy. The address is firstname.lastname@example.org
Fax requests - repeat prescription requests may be faxed through on 01752 844651
On-line requests - this is a new service. By registering your e-mail address at the surgery you will be sent an e-mail which allows you to link into the SystmOnline. Once registered you will be issued with a unique password which will enable you to access your repeat medication; there is also a comment box for you to complete if you wish to have your medication sent to a local pharmacy. You will need to continue to order acute items either by telephone or by paper request at the surgery. If you wish to sign up to use this service then you will need to attend the surgery to sign a consent form - you will also need to provide proof of your identity. Prescriptions ordered on-line will take 3 working days. Pick up a leaflet from reception.
(Follow the link at the top of this page to order online once you have registered to use this service at the Health Centre)
When ordering repeat prescriptions, please follow these simple rules:
Please only order what you need each time you order a repeat prescription
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2016, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £8.40, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Ordering more than you need can lead to your medicine cabinet bursting at the seams! It is important that you do not let this happen because:
Please do not over-order and stockpile medicines - it can be dangerous for you and others, and is wasteful.
Please return unused/unwanted medicines to your pharmacy for safe disposal. Checks on your medicines once items are put on repeat prescription, you will still need regular checks.
The following are examples of why medicines need to be checked or changed:
A regular review of your repeat medications is essential and helps you to get the best out of them
Remember that your medicines are only for you. Your medicines were especially chosen to suit your needs. Sharing medicines with friends and family can be very dangerous.
Do not share your medicines with others - you may be putting them at risk Knowing your medicines and how to take them It is important that you, or someone who helps you knows your medicines so that you can get the best out of them.
Saltash Health Centre has been using electronic prescribing for over a year.
Prescriptions can be sent to one of the local chemists, Lloyds Fore Street, Lloyds Burraton, Boots and Saltash Pharmacy.
We can send prescriptions outside the area under special circumstances. We will need the ODS prescribing code of the chemist.
Some prescriptions cannot be send electronically and these have to be printed and collected by the pharmacies. These prescriptions cannot be sent outside of the local area.
Please allow 2 working days for collection from the surgery and 3 working days for collection from a chemist, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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