Using Heidi Health at Saltash Health Centre

Saltash Health Centre uses Heidi Health, an Ambient Voice Technology (AVT) tool, to support clinicians during consultations.

Heidi Health is designed to help clinicians create accurate clinical notes by securely processing information discussed during appointments. This allows clinicians to spend more time engaging with patients and less time completing administrative documentation.

The use of Heidi Health supports the delivery of safe, effective and patient-centred care.

How Heidi Health Works

With your clinician’s knowledge, Heidi Health may listen to and process information discussed during your consultation in order to create a draft clinical note.

The draft note is reviewed by your clinician, amended where necessary, and approved before being added to your medical record.

Heidi Health:

• Does not make clinical decisions
• Does not diagnose medical conditions
• Does not recommend treatments
• Does not replace the judgement of healthcare professionals

Your clinician remains fully responsible for your care and for the content of your medical record.

What Information May Be Processed?

Information discussed during your consultation may include:

• Your symptoms and medical history
• Current health concerns
• Medications and allergies
• Investigation results
• Treatment plans
• Other information relevant to your healthcare

Only information necessary for creating the clinical record is processed.

How Your Information Is Protected

Saltash Health Centre remains the Data Controller for your health record.

Heidi Health acts as a Data Processor on behalf of the Practice and processes information only under our instructions.

Appropriate safeguards are in place to protect your information, including:

• Secure, encrypted data transmission
• Strict access controls
• Data Processing Agreements
• Compliance with UK GDPR and the Data Protection Act 2018
• NHS information governance requirements

A Data Protection Impact Assessment (DPIA) for the use of Heidi Health has been reviewed and approved through Cornwall and Isles of Scilly NHS information governance arrangements.

Our Legal Basis for Using Heidi Health

We use Heidi Health as part of providing direct patient care.

The lawful basis for processing is:

• UK GDPR Article 6(1)(e) – performance of a task carried out in the public interest
• UK GDPR Article 9(2)(h) – provision of health or social care and management of healthcare systems and services

Do I Have To Agree?

The use of Heidi Health is intended to support the delivery of your care.

If you would prefer Heidi Health not to be used during your consultation, please tell your clinician at the start of your appointment.

Your decision will be respected and will not affect the care or treatment you receive.

Benefits of Using Heidi Health

The use of Ambient Voice Technology may help to:

• Reduce the amount of time clinicians spend typing during consultations
• Improve the accuracy and completeness of clinical documentation
• Allow clinicians to focus more on listening and communicating
• Reduce administrative workload and clinician burnout
• Support efficient and consistent record keeping
• Increase the time available for direct patient care

Further Information

If you would like more information about how Heidi Health is used at Saltash Health Centre, please contact:

Practice Manager
Saltash Health Centre
Callington Road
Saltash
Cornwall
PL12 6DL

Telephone: 01752 842281

You can also refer to our main Privacy Notice for information about how we use and protect your personal information.