We would like to make patients aware of an issue currently affecting pathology (blood test) results received from University Hospitals Plymouth (UHP).
UHP has experienced a significant technical issue which has resulted in general practices receiving large numbers of duplicate pathology results. This has created a substantial increase in administrative and clinical workload across GP practices.
Patient safety remains our priority and we are focusing on reviewing and actioning any abnormal or urgent results as quickly as possible. However, this additional workload may lead to delays in the processing of routine blood test results and other non-urgent administrative tasks.
Please be reassured that:
Urgent and clinically significant results will continue to be prioritised.
Urgent appointments and essential patient care services will continue as normal.
UHP are working on identifying a solution that minimises any further impact on practices.
We kindly ask patients not to contact the practice solely to check whether a routine blood test result has been received unless you have been advised to do so by a clinician.
We appreciate your patience and understanding while this issue is resolved. We will provide further updates if the situation changes.