Any requests for non-repeat items that have not been issued in the last 3 months will not automatically be re-issued.
Please refer to the following:
- NHS England Prescribing Advice
- Consult your pharmacist for advice.
- If you feel your care is not applicable to the above, please let us know why you feel the medication is required. In order to help us help you, please request your prescription in plenty of time.
On average we process over 560 prescription requests daily, this increases dramatically during holiday times such as at Christmas. In order to help us help you, please request your prescription in plenty of time.
How to order your medication:
Please allow 2 working days for your prescription to be ready for collection at the surgery. Repeat prescriptions sent to the local pharmacy of your choice will take 3 working days to be dispensed ready for you to collect your medication.
There are 4 different ways to order your medication:
You can order a repeat prescription by using our online form.
You can also order using the online service SystmOnline. If you are not signed up to online services, you can register using our online form. Once registered you will be issued with a unique password which will enable you to access your repeat medication; there is also a comment box for you to complete if you wish to have your medication sent to a local pharmacy. you will also need to provide proof of your identity. Prescriptions ordered on-line will take 3 working days.
You will need to continue to order acute items by paper request at the surgery or via email.
You can call at the surgery with your prescription counterfoil to order your computerised repeat items. Alternatively you can complete a request form for any items you may need, but these items must have been prescribed previously to you and will only be issued at the doctor’s discretion.
If you find it difficult to call at the surgery to request or collect your prescription, we are happy to deal with postal requests, please enclose a stamped, addressed envelope if you need the prescription posted back to you.
Ordering Repeat prescriptions
When ordering repeat prescriptions, please follow these simple rules:
- Only order what you need and not all the items on the list.
- If your items run out at different times of the month, ask if it could be arranged that all items run out together.
- Please tell us if anything has changed, e.g., you have stopped taking any of the medicines or other items on the list.
- It is important to get your prescription right and sometimes prescriptions may take longer if things need to be checked for your safety.
- Ensure you include the following information: Name, DOB, Address, Medication needed (with strength) and where you would like to collect the prescription from.
- Please only order what you need each time you order a repeat prescription
Types of Prescriptions
There are 2 types of prescription, acute and repeat:
- Acute prescriptions – These are issued at the time you see the doctor. Usually these are given for a short treatment or when we are starting a new treatment. For a new treatment the doctor may wish to see you again to assess your progress before converting the medicine to a regular/repeat one.
- Repeat prescriptions – If you are taking regular medication your doctor may decide that you can obtain a repeat prescription through a health co-ordinator.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.